FAQs – FREQUENTLY ASKED QUESTIONS

1. How long does shipping take?

Orders are shipped via DHL Express and delivered within 2-7 business days.

2. How can I track my order?

A DHL tracking number will be sent to your email once your order is shipped. Track it on the DHL website.

3. What payment methods do you accept?

We accept:

• PayPal
• International credit/debit cards (Visa, MasterCard, AMEX)

4. Can I cancel or modify my order?
Contact us at lovelyn.spteam@gmail.com as soon as possible. Changes are not possible once the order is processed.

5. How do I return an item?
Follow the instructions in our Returns and Refunds Policy or contact us at lovelyn.spteam@gmail.com.

We offer secure payment options:

• PayPal: Fast and secure payments.
• International Credit/Debit Cards: Visa, MasterCard, AMEX – all transactions are encrypted for safety.

CONTACT US

We are always here for you! For any assistance, please contact us:

• Facebook: LOVELYN
• Instagram: @lovelyn.global
• Email: lovelyn.spteam@gmail.com

Our support team is available 24/7, every day of the week.

LOVELYN Business Registration

Address: 160/33/12 Bùi Đình Tuý, Ward 12, Bình Thạnh District, Ho Chi Minh City, Vietnam
Phone Number: +84 77 995 4567
Business Registration Certificate No: 41O8044381 (Issued on March 14, 2022)
Issuing Authority: Economic Department of Bình Thạnh District People's Committee
Tax Identification Number (TIN): 8378138626-001 (Issued on March 18, 2022)
Issuing Authority: Bình Thạnh District Tax Department