You may request a return or exchange within 7 days of receiving your order. To be eligible, you must provide an unboxing video clearly showing the package condition upon arrival and the item inside. This is essential for verification. If the issue is not due to LOVELYN’s error, the customer is responsible for: - Return shipping cost (approx. $68 USD) - Exchange shipping cost (2-way, approx. $136 USD) - Any customs duties or import taxes charged in Vietnam (if any) We do not provide prepaid return labels. Returns must be shipped using DHL, UPS, or any trusted courier. For exchanges, we will dispatch the new item after we receive and inspect the returned one in good condition. LOVELYN will cover costs only if: - The wrong item was sent - The product has manufacturing defects - The item was severely damaged during transit (with valid unboxing video) Returns or exchanges will NOT be accepted if: - The item shows any signs of wear or use - The item was custom-made (tailored by measurements) - The item is size XS or XL (final sale) - No unboxing video is provided as evidence - The item is returned without prior confirmation Final Evaluation: All return or exchange requests are subject to final approval by LOVELYN after inspection. We reserve the right to decline a return or exchange if the item does not meet the conditions above. RETURN INSTRUCTIONS Please ship the item to the following address and email/message us a clear photo of the shipping label or tracking receipt once dispatched. Shipping Address: Trinh Huynh 160/33/12 Bui Dinh Tuy Street, Ward 12, Binh Thanh District, Ho Chi Minh City, 700000, Vietnam 📞 Phone: +84 938 908 028 📦 Note: Please write your full name clearly on the package. REFUND POLICY AFTER RETURN Refunds will be issued within 3 business days after we receive the returned item and inspect its condition. The item must be unused, in original condition, and approved by our quality control team. Refunds will be made via the original payment method (PayPal) only. Any import duties, customs fees, or return shipping costs are non-refundable and will be deducted from the total refund amount if they were incurred during the return process. For assistance, contact us via Facebook, Instagram – available 24/7. Thank you for shopping with LOVELYN.